Privacy Policy

1. Introduction

Graffiti Removal (“we”, “us”, or “our”) respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy outlines how we collect, use, disclose and store your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

By using our website, submitting a quote request, or engaging our services, you agree to the terms of this policy.

2. What Personal Information We Collect

We may collect the following personal information:

  • Your name

  • Email address

  • Phone number

  • Property address or site location

  • Type of service requested (e.g. graffiti removal, anti-graffiti coating, pressure washing)

  • Photographs of affected areas (if provided)

  • Any details you include in your message or quote request

  • Website usage data (IP address, browser type, referral source)

We do not collect sensitive information unless it is necessary for a specific service and you have given your consent.

3. How We Collect Personal Information

We collect personal information directly from you when you:

  • Fill out an online form or request a quote

  • Call, email or message us through our website or social media

  • Provide your details on-site during a consultation or service visit

  • Interact with our website through cookies or analytics tools

We may also collect public information (e.g. business listings or images) to prepare quotes or proposals.

4. Why We Collect Your Information

We collect and use your personal information to:

  • Provide you with quotes and information about our services

  • Book and schedule graffiti removal or cleaning services

  • Respond to your enquiries and communicate with you

  • Maintain client records for service history and follow-up

  • Improve our website and service offerings

  • Comply with legal or regulatory requirements

We will not use your personal information for purposes unrelated to the services we offer without your consent.

5. Disclosure of Personal Information

We may disclose your personal information to:

  • Technicians or subcontractors who perform services on your property

  • IT, marketing or cloud service providers (e.g. email or website platforms)

  • Government agencies or insurers where disclosure is required by law or regulation

  • Third-party analytics or advertising services (for website usage insights)

We do not sell, rent, or trade your personal information to other businesses.

6. Overseas Disclosure

Some service providers (e.g. cloud storage or marketing platforms) may store or process data outside Australia. We take reasonable steps to ensure these providers comply with Australian privacy standards and safeguard your information.

7. Data Security

We are committed to keeping your personal information secure. We take reasonable steps to protect it from misuse, loss, unauthorised access or disclosure, including:

  • Secure servers and SSL-encrypted web forms

  • Password-protected access to digital records

  • Limited access to staff or contractors on a need-to-know basis

  • Regular data backups and system monitoring

We retain personal data only for as long as necessary to deliver services or meet legal obligations.

8. Access and Correction

You may request access to, or correction of, the personal information we hold about you. To do so, please contact us using the details below. We may ask for proof of identity before releasing your information.

9. Cookies and Website Analytics

Our website may use cookies and analytics tools (e.g. Google Analytics) to monitor website performance and understand visitor behaviour. This may include:

  • Your IP address

  • Pages visited

  • Time spent on site

  • Referral source (e.g. ad or search engine)

Cookies can be disabled via your browser settings; however, doing so may affect the site’s functionality.

10. Privacy Complaints

If you have any concerns about how we handle your personal information, please contact us. We will investigate your complaint and respond as soon as possible.

If you're not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.

11. Policy Updates

We may update this Privacy Policy from time to time. Changes will be published on our website and apply from the date of publication.

12. Contact Us

If you have questions, requests, or complaints regarding your personal information, please contact:

Graffiti Removal
Phone: 1300 267 766
Alternate Phone: 0450 410 800
Head Office: 365 Little Collins St, Melbourne VIC 3000
Werribee Office: 1/179 Shaws Rd, Werribee VIC 3030

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